Privacy Policy
FastFit Windscreens & Tint
Last updated: 8 September 2026
FastFit Windscreens & Tint respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how FastFit Windscreens & Tint ("FastFit Windscreens & Tint", "we", "us" or "our") collects, uses, stores and protects your personal information when you contact us, use our services, visit our website or otherwise interact with our business.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable to our business.
1. What personal information we collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Telephone or mobile number
- Email address
- Residential, business or service address
- Vehicle registration number
- Vehicle make, model and year
- Details about your windscreen, glass repair or replacement requirements
- Insurance or claim information where relevant to a service
- Booking and appointment details
- Payment and transaction information
- Communications and correspondence you have with us
- Information you provide through our website enquiry or booking forms
- Website usage information, including IP address, browser type and general device information
- Any other information you voluntarily provide to us
We generally only collect information that is reasonably necessary for us to provide our services and operate our business.
2. How we collect personal information
We may collect personal information directly from you when you:
- Request a quote
- Make a booking
- Contact us by telephone, email, SMS or social media
- Complete a website enquiry or booking form
- Visit our premises
- Purchase our services
- Make a payment
- Communicate with us about a repair, replacement or tinting service
- Provide information in connection with an insurance claim
- Provide feedback or submit a review
We may also receive information from third parties where this is reasonably necessary to provide our services. For example, this may include an insurer, fleet operator, business customer or other party involved in arranging a windscreen repair or replacement.
Our website may also automatically collect limited technical information through cookies, analytics tools and similar technologies.
3. How we use your personal information
We may use your personal information to:
- Provide windscreen repair and replacement services
- Provide vehicle glass tinting and related services
- Prepare quotes and estimates
- Schedule and manage appointments
- Contact you regarding your booking or enquiry
- Process payments and transactions
- Process or assist with insurance claims where authorised
- Provide invoices, receipts and other business documentation
- Respond to enquiries and customer requests
- Maintain customer and business records
- Improve our products, services and customer experience
- Manage our website and online services
- Send promotional or marketing communications where permitted by law
- Request feedback or reviews about our services
- Prevent fraud, misuse or other unlawful activity
- Comply with legal, regulatory and insurance requirements
- Perform other functions reasonably necessary to operate our business
4. Marketing communications
From time to time, we may use your contact information to provide information about our services, special offers, promotions or other information that may be relevant to you.
Where required by law, we will obtain your consent before sending electronic marketing communications.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still contact you where reasonably necessary in relation to an existing booking, transaction, service or other legitimate business matter.
5. Disclosure of personal information
We do not sell or rent your personal information.
We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services. Depending on the circumstances, these parties may include:
- Insurance companies and claims administrators
- Payment processors and financial institutions
- Website, hosting and technology providers
- Booking, customer management or communication platforms
- Accounting and bookkeeping service providers
- Marketing and advertising service providers
- IT and technical support providers
- Suppliers and contractors involved in providing our services
- Professional advisers such as accountants, lawyers or insurers
- Government agencies, regulators or law enforcement authorities where required or authorised by law
We only disclose information where we consider it reasonably necessary for the relevant purpose, or where disclosure is required or authorised by law.
6. Website and cookies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and assist with marketing and advertising.
Cookies are small data files stored on your device when you visit a website.
We may use website analytics or other technologies to collect information such as:
- Pages visited
- Approximate location
- Time and date of visits
- Device and browser information
- How visitors interact with our website
- General website traffic patterns
This information may be collected in an aggregated or de-identified form.
You can generally control or disable cookies through your web browser settings. However, disabling cookies may affect the functionality of some websites.
7. Third-party websites and services
Our website or communications may contain links to websites or services operated by third parties, including social media platforms, insurers, payment providers or other service providers.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of those third parties before providing them with your personal information.
8. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the circumstances, security measures may include:
- Secure systems and devices
- Password protection
- Access controls
- Secure online services
- Appropriate staff and contractor practices
- Regular review of our information-handling procedures
However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.
9. How long we keep personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business and financial records, resolve disputes and meet legal or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or destroy it, or ensure that it is no longer capable of identifying you, where appropriate.
10. Access to your personal information
You may request access to personal information that we hold about you.
We will generally provide access unless an exception under applicable privacy law applies.
To request access to your information, please contact us using the details provided below.
We may need to verify your identity before providing access to personal information.
11. Correction of personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is incorrect, incomplete or out of date, please contact us and request that it be corrected.
We will consider your request and take reasonable steps to correct information where appropriate.
12. Privacy complaints
If you believe that FastFit Windscreens & Tint has mishandled your personal information or breached applicable privacy obligations, please contact us so that we can investigate and attempt to resolve the matter.
Please provide sufficient information about your concern to allow us to investigate it properly.
We aim to respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Further information about making a privacy complaint is available from the OAIC website.
13. Overseas disclosure
Some of the technology, software or service providers we use may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements.
14. Children's privacy
Our services are primarily intended for adults and vehicle owners or operators.
We do not knowingly collect personal information from children except where it is reasonably necessary in connection with providing our services and where appropriate.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or privacy obligations.
The most recent version will be published on our website with the updated date shown at the top of this policy.
16. Contact us
If you have a question about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact FastFit Windscreens & Tint.
FastFit Windscreens & Tint
Phone: 07 4020 5888
Email: amy@fastfitwindscreens.com.au
Address: 115 Spence Street, Portsmith Queensland 4870, Australia
Website: fastfitwindscreens.com.au